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FAQs

77 September 29, 2024  BLACKVUE Dashcams, FAQ

Table of Contents

 

 

 

BLACKVUE - FREQUENT ASK QUESTIONS (FAQs)

 

1. GENERAL 

 

1.1  I am confused with so many models of dashcam. Where to get help?

Check out the overview of our dashcams here >
To compare for more detail specifications, please refer here >

1.2  Where can I purchase the original BlackVue products?

Please refer to the list of our BlackVue Authorized Dealers, most of the dealers are able to provide the professional installation with concealed wirings.​ Alternatively, online store is available from the link at BlackVue Online Store.

1.3  Is the price quoted here include installation fees?

No. For exact package price with installation included, please contact the authorized dealers BlackVue Authorized Dealers.

1.4  How much time is needed for installation?

Typically within an hour for single-channel dashcam (front only) and one and half hours for dual-channel dashcam (front and back).

1.5 Do you provide the repair service for the product is out of warranty?

Yes, we provide repair service for the product which was purchased from our authorized dealers or from us earlier. Contact us with the model information to confirm the repair service availability.

1.6 Do I need to make an appointment before coming for repair service?

It is good to do so to avoid unnecessary waiting time. Normally, we will try to repair the unit within an hour but if it requires longer repair time, we can loan you a dashcam for free during the repair period. Terms and conditions apply. ​​

1.7 I need further assistance. Where to get help?

Call our hotline at 61009691 (Weekdays 9am to 6pm | Saturdays 9am to 1pm)
Chat with us via What's App or Facebook Messenger.
Email our sales team here.

 

 

2. PRODUCT

 

2.1 Where is your product made?

BlackVue is manufactured by Pittasoft in Seoul, Republic of Korea using the highest quality and reliable components. 
Pittasoft has set the standard in the car dashcam industry since it was established in 2007.

2.2 Is your product compatible with Mac OS?

Yes, all BlackVue cameras are indeed Mac compatible! Learn more about our intuitive BlackVue App and Viewer for Mac here >.

2.3 How you connect the power to BlackVue?

We have a few options available:


1) BlackVue records while in driving mode (records when the engine starts and shutdown when the engine stops):
a) Connecting to the accessories power from the fuse panel of the car. (default connection by our authorized dealers)
b) Connecting to the external cigar socket/ charger directly. (upon request)

2) BlackVue records even when the engine stops (parking mode), this is made possible with the option of Power Solutions. 

a) Cellink battery, a standalone rechargeable battery for dashcams.​​ (Recommended)

b) BlackVue -X Series (except model: DR750X-2CH LTE Plus) can be hardwired to your vehicle’s fuse panel for Parking Mode, without      requiring optional accessories. The dashcam will switch to Parking Mode automatically when vehicle ignition is turned off. Voltage cutoff and timer can be set in the BlackVue  App.

For more details on Parking mode, please refer Item 7 - Parking Mode

2.4 Can you install BlackVue in trucks, lorries and others?

BlackVue products is 12 and 24V DC compatible. We also can supply AC adaptor for use in other places out of your vehicles. 
If you have other requirements on power supply voltages, please Contact us for other solutions. 

2.5 What is parking mode?

If you have set up your BlackVue with Power Solutions (parking mode add-on), BlackVue is able to switch to parking mode automatically after your car is parked for 5 minutes. In parking mode, BlackVue only records when it detects any motion or impact, this will saves a lot of memory space for the memory card. ​
You can learn more about Parking Mode from here >.

2.6 Where is the typical location for the installation of BlackVue, Power Magic Pro and Cellink battery?

 

For BlackVue, it will be located behind the rear view mirror. Some cars with rain sensor located at the lower part of the rear view mirror, hence BlackVue may needs to be positioned at 1 or 2 as illustration above. 


For Power Magic Pro, it is typically located below the dash board and easily accessible when in needs. 
(For BlackVue - X series, it does not need Power Magic Pro except model: DR750X-2CH LTE Plus)

​For Cellink Battery, it is normally hidden below the seat or inside the dashboard since it is hassle free product that does not requires users intervention.

All wires will be concealed neatly if the product is installed professionally by our trained authorized dealers.

2.7 How much time is needed for the installation?

Typical installation by our authorized dealers is around 45 minutes for our single channel dashcam (front only) and about 1.5 hours for Dual-channels (front and rear) dashcam.

2.8 Does it perform loop recording or auto deletion when the memory is full?

Yes, BlackVue will start recording automatically upon power ON. When memory is full, it will automatically delete the oldest file one by one.

2.9 How much time the memory card records before it starts to overwrite?

This is very much depending on the model of BlackVue dashcam, memory size and quality setting. 
​Please refer to the information here >.

2.10 What kind of recording format used?

BlackVue records in MP4 (H264) format, it is easy to access and share. It does not requires any specialised software for conversion. ​
​Exception for DR490L-2CH which records in AVI format.

2.11 How many type of files recorded?

There’s 3 types of files recorded which is Normal (N), Event (E) and Parking (P). 
Normal file is recorded when BlackVue is power on.
Upon detecting any sudden impact, Event file will be created. 
Parking file is created when motion is detected while in parking mode. 

DR650 series, DR750 and DR900 series supports additional Manual (M) file which can be manually activated by touching the sensor. Function for the sensor is default for Voice On/ Off control but can be switched to Manual Recording On/ Off by accessing the settings.

2.12 Can I used other third party memory card?

We recommend using BlackVue microSD cards for guaranteed compatibility and optimal performance. Learn more from the SD card section above. 

2.13 Do I need to perform maintenance to the memory card?

  1. A memory card gets worn out when it goes through many read-write cycles which may cause errors. Those errors unaddressed may seriously damage the memory card hence shorten the life cycle.

  2. Compared to the fairly sedentary lives led by SD memory cards in digital cameras, smart phones and tablets, those used in vehicle dashboard cameras are exposed to a number of stresses. These include large and rapid variations in temperature and humidity, sudden interruptions, instability and ‘spikes’ in the power supply and constant mechanical vibration, any of which can lead to faults that can result in data loss or corruption.

  3. As a result, manufacturer recommends to format the memory card periodically, at least once every month to maintain the stability for the recording. Always use the memory card recommended by us to avoid any incompatibility issues. Memory card is a consumable item, it may behaves abnormally and causes errors, hence please check the dashcam’s operation according to the user’s manual recommendation.

2.14 How do I connect the BlackVue to the smartphone?

  1. The BlackVue Wi-Fi or Cloud series cameras have built-in Wi-Fi which allows them to connect to a smart phone device or tablet device via the BlackVue App.

  2. This can be downloaded free from the Apple or Android app store.

  3. When connecting your camera to your phone/tablet device, please make sure that Wi-Fi has been enabled on the camera and the phone.

  4. You then go into settings and find the signal of the camera i.e ’DR650GW-?????’.

  5. Use the default password "blackvue" to connect to the camera.

  6. Once successfully connected to the camera via the Wi-Fi connection you can then start the BlackVue application and log in to the camera to view footage, download footage, change settings and more.

DR590, DR590W, DR590X, DR750S, DR750X, DR770X, DR900S, DR900X and DR970X series dashcams come with unique password.  You can find the information for the Wi-Fi SSID and password on the dashcam or the inside of the packaging. 

Learn more on TECHNICAL Section. 

2.15 Do you have 4 channels dashcam for front, rear, left and right coverage?

We could use 2 sets of 2 channels dashcam product to achieve close to 360 degree coverage.

 

2.16 Will tinted films affect the performance of BlackVue?

Tinted film which is too dark may cause poorer recording quality. Anyway, you can adjust the brightness setting by using BlackVue app or Viewer software as to improve the recording quality. 

Please take note that some metallic contents for tinted film may affect the GPS reception of the BlackVue hence it may takes longer time to log on to the GPS. ​

2.17 What is the BlackVue Over the Cloud?

BlackVue Over the Cloud is the solution for our Cloud service. Find out more here. 

2.18 How do I check if my BlackVue is compatible with BlackVue Over the Cloud?

If you are using DR650GW series, please visit here to check compatibility.
Otherwise, you can compare the existing dashcam models which is compatible with our Cloud service here. 

2.19 What smartphone is compatible with BlackVue dashcams?

Generally, smartphones from Apple and Samsung have the (*) best compatibility comparing with other brands like Xiaomi, Huawei, Oppo and etc. Many of these phones claimed to run on Android OS, but most of them were tweaked by the manufacturers. Some smartphones with limited capabilities to playback the recorded files smoothly, distorted sound etc.
​
Disclaimer: Since there’s so many smartphone models in the market with wide variations of OS and hardware, we cannot guarantee all smartphones are 100% compatible with our products. Please check with us or our dealers before purchase.

2.20 How to remove and insert micro SD card to BlackVue dashcams?

 

2.21 How to remove BlackVue dashcams from mount holder?

 

 

3. SD CARD

 

3.1 Which SD card is compatible with BlackVue?

a) We recommend using our microSD cards for guaranteed compatibility and optimal performance.

b) The reason is that dashcams put microSD cards under higher stress than most electronic products such as action cameras or DSLRs due to their constant loop recording. We test our cards extensively before selecting them for inclusion in our products, to make sure that their performance is good and degrades as little as possible over time. Anyway, memory card is a consumable item when it is used in dashcam hence it will fail eventually and requires a new replacement.

c) Using other third party microSD cards can affect dashcams’ performance and in some cases, force the dashcam to reboot or restart randomly during recording. Although the basic requirement of the microSD cards for BlackVue dashcams is Class 10 or U1 and that the SD card should be formatted as FAT32 [Windows] or MS-DOS (FAT) [Mac OS], we cannot guarantee the perfect performance of cards from other manufacturers, as even cards with same specifications may vary from batch to batch.

3.2 What is the maximum capacity of SD card supported?
Dashcam model
Max. capacity
DR970X, DR770X, DR590X,
512GB
DR750-2CH LTE, DR900X, DR750X, DR750X Plus, DR900S, DR750S, DR590W, DR590
256GB
DR650S, DR490, DR470, DR450, DR430
128GB
DR650GW (firmware V2.00 and above)
128GB
DR650GW (firmware V1. )
64GB
DR550, DR530, DR500, DR380
32GB
DR350, DR300
16GB

To check on the recording hours, please refer to the link here >.

3.3 Camera says "Please check SD card"

  1. Memory card performance is crucial for the dashcam to operate and record normally. The dashcam will stop the operation and prompt error "please check SD card" when it detects any error related to the card.

  2. The most common fix for this error message is to try formatting the SD card at first. 

  3. Please follow the procedure from item 3.5) How to format the SD card? below.

  4. Memory card is a consumable item when used in dashcam. If the issue persists, please replace with a new memory card from us. ​Incompatible memory card may also trigger this error randomly. 

3.4 Camera says "No SD card, please insert SD card"

  1. Please ensure that the memory card is inserted properly into the slot of the dashcam. 

  2. The SD card must be formatted in FAT32 format. If you format the card from the BlackVue Viewer, it will be formatted automatically in FAT32. Refer to item 5 below on the procedure to format the card using BlackVue Viewer. 

  3. For DR300 or DR350 model, please ensure that you had installed the firmware to the memory card before inserted to the camera. Firmware for these models can be downloaded from our download page. 

3.5 How to format the SD card?

Important:

  1. Formatting the microSD card will delete all the recordings on the card, so make sure to back up the necessary files by saving them in the internal memory or on BlackVue Cloud (Cloud compatible dashcam’s only), or by connecting the microSD card to the computer before formatting it.

  2. The SD card must be formatted in FAT32 format. If you format the card from the BlackVue Viewer, it will be formatted automatically in FAT32.

  3. Format the microSD card at least once a month as recommended to maintain the stability and integrity of the recording. 

  4. Format the microSD card if the recorded video quality appears to be poor

  5. Format the microSD card if the dashcam prompts error message related to the memory card or random rebooting.

Methods on Formatting SD Card

 

3.5.1 Format Using BLACKVUE Mobile Apps

In the event, if user unable to connect the dashcam, below is the optional methods of formatting SD Card

3.5.2 Format Using BLACKVUE Viewer (Windows)

3.5.3 Format Using BLACKVUE MAC Viewer

3.5.4 Format Using BLACKVUE Dashcam

 

 

3.5.1 Format Using BLACKVUE Mobile Apps

  1. Once connected the dashcam, click on the 3 dots on the left. 




  2. Click on the Format SD Card





  3. Click "Format".
    Dashcam will restart once SD card is formatted.

    Formatting will erase all data stored on the microSD card. Please back up all important recording before proceeding. 




 

3.5.2 Format Using BLACKVUE VIEWER


  1. Power off the dashcam and take out the microSD card.

  2. Insert the microSD card into the microSD card reader. 

  3. Connect the microSD card reader to your computer. 

  4. Explore the microSD card directory, go to BlackVue folder > Software folder. (If you cannot find this folder in the existing card, please continue to step 5, or else skip to step 6)

  5. Download the latest version of WINDOWS VIEWER from here > to your PC.

  6. Run the software available inside the card or install the one just downloaded to your PC and run. 

  7. Click on the FORMAT button. 

  8. Select the microSD card drive and click OK.

  9. Double check the card is completely blank after formatting. 

  10. Insert the card back to the dashcam and power ON.

  11. Wait for about 1 minute for the card to be initialized by the dashcam and voice prompt for "...start normal recording".

3.5.3  Format using MAC VIEWER

  1. Power off the Dashcam and take out the micro-SD card. 

  2. Insert the microSD card into the microSD card reader. 

  3. Connect the microSD card reader to your computer. 

  4. Explore the microSD card directory, go to BlackVue folder > Software folder. (If you cannot find this folder in the existing card, please continue to step 5, or else skip to step 6)

  5. Download the latest version of MAC VIEWER from here > to your PC.

  6. Run the software available inside the card or install the one just downloaded to your PC and run.

  7. Click on the FORMAT button. 

  8. ​Select the microSD card from the list of drives in the left frame.


  9. After selecting your microSD card select the Erase tab in the main window



  10. Next, select MS-DOS (FAT) and click ERASE




  11. Click on the Erase to confirm the formatting process. 

  12. Double check the card is completely blank after formatting.

  13. Insert the card back to the dashcam and power ON.

  14. Wait for about 1 minute for the card to be initialized by the dashcam an voice prompt for ".. start normal recording

 

3.5.4 Format Using BLACKVUE Dashcam

The easiest way to format the SD card for periodic maintenance is by pressing the Wi-Fi/ Format or Mic/ Format button. 
 
• This method only applicable for dashcam models (DR900S, DR750S, DR590W, DR590):
a) Press the button for 5 seconds till beeps
b) Press again the button for another 5 seconds till beeps   
 
  
  • For earlier dashcam models, press the button on the side of the dashcam for 10 seconds until the dashcam beeps.
  • If there’s no Wi-Fi/ Format or Mic/ Format button, formatting is only available using BlackVue Viewer.
  • ​If you have error related to microSD card and quick format by BlackVue dashcam does not help, please proceed using the BlackVue Viewer instead
 

 

4. TECHNICAL

 

4.1 How to upgrade the firmware?

Please follow the procedure here.

4.2 How to change or reset the Wi-Fi password?

 

4.2.1 Identify Dashcam Model

  1. You can find the below information of the dashcam inside the box package or at the dashcam casing (by removing dashcam from the mount holder)

    a. Model
    b. Serial Number.
    c. Wi-Fi SSID
    d. Unique password (except for DR650 series)

     

 

 

4.2.2 Default Password


1. For dashcam models (DR590, DR750 and DR900 series), they come with unique password. The password is printed on the label which can be found on the internal packaging or by removing the dashcam from its mount. Photo as shown in item 4.2.1.  

2. For older dashcam models such as DR650 series, the default password is 'blackvue' .

​In any case that you would like to reset or change the password, please refer to the following options:

- Item 4.2.3 - Reset using dashcam's Wi-Fi button
                      (Applicable only for DR590W, DR750S and DR900S series ONLY)

- Item 4.2.4  - Reset using BlackVue Viewer 

 

 

4.2.3 Reset Using Dashcam's WI-FI Button

Applicable for DR590W, DR750S and DR900S series
​
1. Turn on the dashcam until it fully boots up and says "Starting Normal Recording"
2. Press and hold the Wi-Fi button for about 5 seconds until the beep.
3. After the voice prompt, press the button once to reset the Wi-Fi credentials to default (unique password).
4. Refer to Item 4.2.2  above for the default password.
​

The DR590W, DR590X, DR750S, DR900S, DR750X, DR900X, DR770X, DR970X Series introduces unique Wi-Fi passwords instead of the default “blackvue” password. The default unique password is printed on the label , which can be found on the internal packaging or by removing the dashcam from its mount. Photo as shown in item 4.3.  

 

 

 

 

  

4.2.4 Reset / Change Using BlackVue Viewer

 

Applicable for any dashcam models

1. With the BlackVue Viewer, you can reset or change the Wi-Fi password.

2. For older dashcam models, BlackVue Viewer for Mac or Windows OS is located inside the memory card of BlackVue.
Memory card directory: >> BlackVue folder > Application folder > Viewer for Windows folder > BlackVue.exe (for Window OS)
Memory card directory: >> BlackVue folder > Application folder > Viewer for Mac folder > BlackVue.app (for Mac OS)

3. Alternatively, please click on this link on guidelines how to download BlackVue Viewer - BlackVue Viewer Download

4. Power off the dashcam and remove the memory card from it.

5. Insert the card into the microSD card reader and connect it to the computer.

6. Continue the following steps for Windows or Mac user accordingly.

 

4.2.4.1 Reset / Change Using BlackVue Viewer Windows Version
  1. Insert the memory SD card into the PC.

  2. Run the BlackVue Viewer.

  3. Click on the "Setting" button. 




  4. Click on the "Firmware" tab




  5. Click on the "Wi-Fi" tab.




  6. Under login credentials, key in the new password and select "Save & Close".

  7. Or if want to reset back to default password, click "Reset" and then "Save & Close".
     
  8. Insert the memory card back to BlackVue and power ON.


    Note

    Password is case sensitive and must consists of 8 alphanumeric characters [A ~ Z, 0 ~ 9, :;'+-()]
    If you click on RESET, the password will be changed to

    i.   Default password: blackvue for older dashcam models

    ii.  Unique password for DR590W / DR590X / DR750X / DR750S / DR900X / DR770X/  DR970X series.

    Refer to Item 4.2.2 on Default Password for more information above.

4.2.4.2 Reset / Change Using BlackVue Viewer MAC Version
  1. Run the BlackVue Viewer program.

  2. In BlackVue Viewer, go to PREFERENCES to access the Settings Panel.​

  3. On the top left corner of the screen, select BlackVue Viewer > Preferences.



  4. Select the Wi-Fi and Etc tab




  5. On the login credentials, key in the new password, select the correct directory for the memory card and "Save & Close".

  6. Under login credentials, key in the new password and select "Save & Close".

  7. Or if want to reset back to default password, click "Reset" and then "Save & Close".


     
  8. Insert the memory card back to BlackVue and power ON.


    Note

    Password is case sensitive and must consists of 8 alphanumeric characters [A ~ Z, 0 ~ 9, :;'+-()]
    If you click on RESET, the password will be changed to

    i.   Default password: blackvue for older dashcam models

    ii.  Unique password for DR590W / DR590X / DR750X / DR750S / DR900X / DR770X/  DR970X series.

    Refer to Item 4.2.2 on Default Password for more information above.

4.3  How to connect the BlackVue Wi-Fi?

 

  1. Download and install the BlackVue App to your smartphone.



  2. Choose your BlackVue dashcam from the network list. The dashcam’s default SSID begins with its model number (e.g. DR590X-ABC123).

  3. ​Enter the password. Refer to Item 4.2.2 on Default Password for more information.

  4. You can find the below information of the dashcam inside the box package or at the dashcam casing (by removing dashcam from the mount holder)

    a. Model
    b. Serial Number.
    c. Wi-Fi SSID
    d. Unique password (except for DR650 series)


  5.  You can refer to this link on how to connect Wi-Fi Mode - To Log In Without An Account


If you are still unable to connect, please refer to other possible reasons on item 4.4 below.

4.4 Unable to connect BlackVue Wi-Fi / error  "BlackVue Wi-Fi signal is too weak"

Possible reasons:

  1. Check if the Wi-Fi LED on the dashcam is ON or blinking. If it isn’t, press the Wi-Fi button to turn it ON or restart the dashcam.

  2. The smartphone is too far from the dashcam, stay nearer (not be more than 10m).

  3. Turn on the Location in the app settings of your phone and try to connect.

  4. If you are using an Android phone, turn off "Smart Network switch" on your phone. If you are using an iPhone, turn off "Wifi Assist".

  5. Virtual Private Network (VPN) is connected or switched on. Switch it off from the phone settings.

  6. Memory card is corrupted or defective. Please try to format or replace the SD card. Learn more from the SD card section above.

  7. Only one phone or tablet can be connected to a BlackVue dashcam at a time. For this reason, make sure that the dashcam is not connected to any other device when you are trying to connect to it.

  8. If you are using iPhone, you may need to "Reset Network Settings". Go to iOS settings > General > Reset Network Settings.

  9. With updated iOS 14 , please make sure that the "Local Network" is switched on. Go to iOS settings > BlackVue > Local Network > On

  10. Delete the BlackVue App, restart your phone and download the BlackVue App from Google or Apple store and try again.

  11. Sometimes, a particular smartphone may fail to connect to the dashcam’s Wi-Fi. If possible, try to connect to the dashcam’s Wi-Fi by using another smartphone and Send Us the model number and OS version of the smartphone that can’t be connected to the dashcam’s Wi-Fi.​

4.5 Unable to switch the Wi-Fi to default OFF

When the Cloud service is enabled the Wi-Fi auto settings cannot be adjusted. Wi-Fi will automatically switch on when you turn on the dashcam and remain on. You can change the settings as follows:

​
4.5.1 Using BlackVue App

If you don’t use the Cloud service, you can adjust the Wi-Fi auto settings.

  1. Go to your smartphone’s Settings > Wi-Fi and connect to your dashcam.

  2. Open the BlackVue app. Select BLACKVUE Wi-Fi > Settings > Cloud settings.

  3. Turn Enable Cloud Service Off.

  4. Go back to firmware setting menu. Select Wi-Fi settings.

  5. You can adjust Wi-Fi auto settings.
    SETTING ON OFF
    WI-FI - AUTO TURN  ON Wi-Fi turns on when dashcam turn on Wi-Fi does not turn on when dashcam turn on
    WI-FI - AUTO TURN  OFF Wi-Fi turns off when if it is inactive for 10 minutes Wi-Fi does not turn off automatically

  6. You can press physically Wi-Fi / Format button on the dashcam to manually switch Wi-Fi  On/Off

  7. Go back to the Firmware settings menu, tap < and tap Save and Close.
 

For DR750S series dashcam, even you had switched the WIFI AUTO TURN ON to OFF, the WIFI will still ON for about 5 minutes upon power ON

 

4.5.2 Using BlackVue Viewer

  1. Remove the microSD card from the dashcam.

  2. Insert the card into the microSD card reader and connect it to a computer.

  3. Run the BlackVue Viewer program.

  4. In BlackVue Viewer Go to Settings (Windows) / BlackVue Viewer-> Preferences (Mac) to access the  settings panel.

  5. Click on Cloud Settings tab and under Enable Cloud Service, choose Off.

  6. Click the Wi-Fi and Other tab and and adjust the desired Wi-Fi auto settings.

  7. Click Save & Close.

4.6 Unit keeps restarting

  1. This problem is most likely due to a faulty, corrupted or incompatible SD card. Please format the card or replace with a new card from us. Learn more from the SD card section above.

  2. If before the system restarts, there’s message "Resetting the Time", this problem is due to the system is trying to re-adjust the date and time which is out of sync with the GPS.

  3. If this error occurs frequently, please send your unit back for warranty claim or repair. If before the system restarts, there’s message "Powering down", this problem could be due to intermittent power source for example poor connection of the installation. Please contact the installer for a check. 

4.7 Incorrect date and time

  1. Upgrade the dashcam’s firmware to the latest version available on the download page here>.​

  2. For the dashcams without built-in or externally connected GPS module, run the Time setting program available on the download page [Download Viewer, App, Manual and Others] from here >

    Time Setting Software is not compatible for DR590W, DR590 and DR490 series

  3. For the dashcams with built-in or externally connected GPS module, it is not necessary to run the Time setting program if the dashcam’s GPS is working properly.

    • Make sure that you set the time zone correctly using the BlackVue App or BlackVue Viewer for example, Asia > Singapore or 8 GMT.
    • BlackVue systems use a RTC (Real Time Clock) internal battery to maintain an accurate time and date If there is an issue with system or the RTC battery has come to the end of its life, the time and date may go out of sync. Please contact us for warranty claim or repair service. 

4.8 Unit prompts "Error 1 GPS"

This error is normally due to wrong connection of rear camera jack to the GPS socket of the front camera.  Power off and reinsert the rear camera jack to the correct socket. 

4.9 What is the correct camera lens adjustment?

Adjust the angle of the lens by rotating the body of the front camera. We recommend pointing the lens slightly downwards (≈10° below horizontal), so as to record video with a 6:4 road to background ratio.

 

 

4.10 How to share the video files using BlackVue App?
BlackVue dashcams record with the best image quality but sharing it via WhatsApp will degrade the quality due to compression performed.
Please take note that WhatsApp on Android OS is unable to compress the BlackVue video files before sending out but no problem for iOS. If you are using Android smartphones, please consider sharing the files while maintaining the original video quality (no compression) by using apps such as WeChat, Telegram or upload the files to Google Drive or One Drive and share the download link with others instead.
 
 

5. CLOUD

 

5.1 Do I need a Wi-Fi hotspot for Blackvue cloud dashcam?

The BlackVue cloud series dashcams (DR970X/ DR770X/ DR900X/ DR750X/ DR900S/ DR750S / DR650S) can support connection to any Wi-Fi hotspot which include your smartphone, mobile router or in-car imbedded internet. If your car is parked nearby your home or office, you can make use of the accessible Wi-Fi hotspot. When your car leaves these premises, Wi-Fi connection will be unavailable. To take the best advantage of BlackVue Cloud - including the Parking Mode Push Notifications, the use of dedicated mobile router is recommended.
Exception for DR750-2CH LTE which comes with built-in 4G LTE*, which no need external Wi-Fi hotspot setup for cloud connectivity.
Please refer to item 10 below on step by step guide on how to setup a hotspot to your BlackVue Cloud dashcam.
* SIM card is not included

5.2 Do I need a SIM Card in the car?

If you want to constantly monitoring your car, setting up a mobile router in the car is one of the best options and with SIM card to be inserted inside the mobile router.

Exception for LTE model series which comes with built-in nano-SIM card tray enable 4G SIM card to be inserted directly to the dashcam.

 

 

  • To remove the dashcam from its bracket, press the LOCK button and pull the dashcam out of the mounting bracket.
  • The SIM Card Slot Tray will be visibly seen at the dashcam body.
  • Use a SIM card tool to eject the SIM card tray. 

5.3 What type of mobile router is compatible to the cloud service?

We had tested many mobile routers before the launch. To have faster and stable connectivity, we recommend using 4G/ LTE mobile router and we have the Car WiFi Kit which is fully compatible. For new X series, it support easier setup by just plugging in the optional LTE connectivity module.

5.4 How can I hardwired the mobile router to ensure hassle free operation?

We are offering the Car WiFi Kit which is compatible for BlackVue over the Cloud. This kit includes the 4G/ LTE Car WiFi Dongle, Power Supply Kit and installation service.
If you need parking mode option, Car WiFi Kit will be connected to the Power Magic Pro or Cellink B battery which means your BlackVue will always stays connected to the Cloud even your car is parked.

5.5 How to get the SIM card?

Please check with your telco for the availability of the additional SIM card and subscription. You can always apply additional SIM card to share the data from your current handphone line subscription.

5.6 How does the push notification works?

User can set the type of push notifications using the BlackVue app. Options are event notification for driving or parking, overspeed notification, entering or escaping the parking mode, motion detection notifications and etc. If you set the notification for event while in parking mode, BlackVue will send the push notification immediately to your smartphone upon detecting an impact.

5.7 How to upgrade the Cloud Plan?

​In the BlackVue app, tap the hamburger icon (3 horizontal lines) in the top-left corner, then select Upgrade Plan.

Discover the available plans here >.
If you would like to upgrade to a Fleet Plan, visit www.blackvuecloud.com (Fleet Plan lets you manage up to 999 dashcams and access exclusive BlackVue Fleet Tracking features).​
​
Want to check your account info?
In the BlackVue app, tap the icon in the top-left corner, log into your account if you are not already and then tap on your email address to open the Account settings screen, then select Account info.

5.8 How to determine if my BlackVue is compatible?

Basically, all our cloud dashcam models which include DR750-2CH LTE, DR900Xand DR900S, DR750X Plus, DR750X and DR750S and DR650S series.
For DR650GW series, to find out more about the compatibility, please check out here.

Updated on 6 May 2021

5.9 Where to find Cloud QR code?

On DR900X/750X/900S/750S/DR750-2CH LTE models, the QR code to register your BlackVue to the Cloud is located on a label under the mount. To unmount your dashcam, press the "LOCK" button on the mount and pull on the dashcam while holding the mount.
For earlier models, the QR code is visible and located on the mount holder or the dashcam's body.

 

If your device does not have a QR code on it, or you lost or removed your QR code sticker, you will need a Cloud security code.
In order to get your Cloud security code, please follow the steps in the section above: “HOW TO DETERMINE IF MY BLACKVUE IS COMPATIBLE?”

5.10 How to connect BlackVue Cloud dashcam to a hotspot?

In order to enjoy BlackVue Cloud, you must set up your BlackVue to connect to a Wi-Fi hotspot/router. This hotspot can be your home Wi-Fi, a mobile Wi-Fi hotspot or your car’s embedded connection. Once you are done, you will be able to use your BlackVue Cloud account to connect to your BlackVue from anywhere, anytime.

With the BlackVue App:

  1. Power your BlackVue dashcam.

  2. Power the Wi-Fi hotspot/router you will pair with your BlackVue.

  3. Connect to your BlackVue in Wi-Fi from your phone's Wi-Fi settings menu.

  4. Open the latest version of the BlackVue App.

  5. Go to BLACKVUE WI-FI > Camera settings (Gear icon) > Firmware settings > Cloud settings > Cloud service hotspot settings > Select your Wi-Fi hotspot/router which should appear in the list and fill in the password. Alternatively, you can enter manually the router's SSID (network name) and password. You can register up to 3 Wi-Fi hotspots.

  6. Go back until prompted to save and choose save to apply the changes to your dashcam.

With the BlackVue Viewer:

  1. Take out the microSD card from your BlackVue dashcam and insert it in your computer (you might need a SD card adapter or microSD USB reader).

  2. Open the BlackVue Viewer.

  3. Click on Settings.

  4. Click on the Firmware tab.

  5. Click on Cloud.

  6. Enter your hotspot/router's SSID (network name) and password (you can register up to 3 hotspots).

  7. Click "Save and Close"

5.11 Does all the files recorded with the dashcam to be uploaded to Cloud?

The primary storage of the dashcam is the microSD card. Only selected files such as event or manually selected files is to be uploaded to the Cloud storage (settings dependant) as a secondary storage.

5.12 Will the files copied to the Cloud storage be deleted?

Files manually copied to the Cloud will be stored on the servers for up to 90 days. As for the files automatically uploaded via Event File Auto Upload, they will be kept up to 7 days. After the period stated, they will automatically be deleted from the servers. Please backup any videos you want to keep to your smartphone or computer.

5.13 To Setup Cloud Connection

 

  1. For user using Cloud features, the cloud connection can only be configured by logging in using an account.
    1.2 TO LOG IN WITH AN ACCOUNT

  2. Click on the Cloud Connection Step 1 of 2 




  3. Click "Register and connect" if wish to set the cloud connection settings. 



Select "Allow" or "Don't Allow" for GPS speed and location tracking.
If select "Allow", during playback of the recorded videos, user will be view the location travelled and speed limit.



5.13.1 SIM Card Configuration

  1. Select "SIM card" to set the SIM card setting  then click "Next".
    Please ensure the SIM card is inserted into the Built-in SIM card reader or CM100LTE Module.


  2. New SIM card will be detected with the information shown.
  3. Input the SIM card Telco APN and click "Save".
    Example: Telco: M1  APN: sunsurf
                     Telco: Singtel  APN: e-ideas

    Please refer to the below link for more Telco's APN
    Telco's APN



  4. Once SIM card is activated, cloud connection is established. Click "Ok".

    5.13.2 WI-FI Configuration

  5. Select "Wi-Fi Hotspot" to configure  then click "Next".


  6. Choose the Wi-Fi hotspot and input the password.



  7. Once connected, camera can accessed via cloud. 

 

 

6. PRODUCT WARRANTY REGISTRATION

 

6.1 How to register the warranty for the product?

Effective from 29 July 2019, customers are encouraged to submit the online product registration within two weeks upon purchase at BlackVue Warranty Registration.

6.2 What is the warranty period for the products?

All our products comes with 1 year manufacturers warranty, exception for the default memory card which comes with 6 months period since it is a consumable item. ​Effective from 25th July 2019, all customers are encouraged to submit the product registration through online form here BlackVue Warranty Registration instead of warranty card submission by mail.
​
For any dashcam purchase on or after 9 Aug 2019 under our extended warranty promotion deal, you will enjoy extra 6 months warranty (total 18 months period) if you submit the product registration online here.

6.3 Can I register the product that I purchased outside Singapore?

This product registration is valid only for purchase made in Singapore. If you had purchased the product overseas, please contact your local seller or distributor instead.

6.4 Where can I locate the information for the model and serial number of the product?

You can find these information on the labels located on the body and packaging for BlackVue dashcam, Cellink battery , Power Magic and other accessories. If you would like to retrieve just the model name for the dashcam, you can playback any recorded video and model name is watermarked on the bottom right of the video. 
For other information, please refer to the photos here.

 

 

6.5 Is it critical to submit the required information correctly?

Accurate information will help us to identify the product ownership. This also ensure we can contact you in the unlikely event of a safety repair or recall.
You will also be informed on important firmware update (bug fixes), new features, promotions and tips to enjoy the best of the product.
​If you are in doubt of the information required, please feel free to contact us at 61009691 or sales@wowgadgets.com.sg for assistance.

6.6 Do I still need to keep the purchase receipt (invoice) for the warranty service?

Yes, you have to show us the receipt (invoice) when you require the warranty service.

6.7 When I need to submit the product registration?

You are required to submit the product registration within two weeks of purchase.

6.8 How do I know if my form of submission is successful?

Upon submission, you will receive an email (from sales@wowgadgets.com.sg) within a few minutes with a ticket number to acknowledge your registration.
This email maybe in your Spam folder, hence please check before contacting us.
If you agree to receive product update from us, we will send you newsletter occasionally for crucial firmware update, new features and etc.
Please save our email address (sales@wowgadgets.com.sg) to whitelist as to prevent it to go to Spam folder instead.

6.9 If the unit that I purchased earlier was replaced with a new unit during the warranty, do I need to register again?

No, you just need to reply us with the email that we sent you earlier about the first successful warranty registration with the updated serial number.

 

 

7. PARKING MODE

 

7.1 When does the dashcam switch Parking Mode?

BlackVue Parking Mode activates after the dashcam’s accelerometer (G-sensors) detects that the vehicle is stationary for five minutes.

With the X Series models, you can hardwire the dashcam directly to the fuse box of your vehicle. In this case, the dashcam will switch to Parking Mode as soon as ignition is turned off and monitor the voltage to shut down at the set cutoff value.

X Series models also activate Parking Mode based on the accelerometer’s status, in case you cannot hardwire the dashcam but still want to use Parking Mode.

7.2 How does the dashcam records in Parking Mode?

In Parking Mode, your BlackVue is active all the time but does not write to the memory card, unless:

  • Movement is detected by the front or rear camera (sensitivity can be adjusted or turned off). In this case, it creates a one-minute Parking video recording that starts a few seconds before the trigger*. (Parking file will be marked as P in the file name)

  • An impact or vibration is picked up by the dashcam’s accelerometer (sensitivity can be adjusted). In this case, it creates a one-minute Event video recording that starts a few seconds before the trigger*. (Impact or event file will be marked as E in the file name)​​

 ​*The BlackVue constantly keeps the last few seconds of video in its buffer memory so as to catch the actions that led to the trigger.

 

We concluded that both motion and impact detection is equally important during parking mode as not all incidents in car park will be triggered only by impact, imagine vandals who come scratching your car may mostly triggers only the motion detection. With about 5 seconds of pre-buffered recording before the impact and motion detection is a crucial evident of how the whole incident happens.

​Don't you think it's really too late just to wake up the dashcam to only start recording when there's an impact detected??
​That's why all BlackVue dashcams comes with Buffered recording for parking mode but maybe not for others.

 

ADDITIONAL FEATURES FOR DR750S / DR750X AND DR900S / DR900X / DR770X / DR970X SERIES PARKING MODES:

​Since August 2018, BlackVue DR970X / DR770X / DR900S / DR900X Series and DR750S / DR750X Series dashcams support two different Parking Modes:
​Motion & Impact Detection mode, with the addition of selectable detection regions.
Time lapse (with buffered Events videos in case of impact). (Default for DR900S / DR900X series for unit purchase on Jan 2019 or later)

 

Motion & Impact Detection Parking Mode detects both:

Motions recorded by the image sensor (Parking Mode files marked “P” in the file list).

Impacts detected by the accelerometer/G-sensor (Event files marked “E” in the file list).

With the DR970X / DR770X/ DR900S / DR900X / DR750S / DR750X Series dashcams, users have the added possibility to choose detection regions to reduce the risk of triggered too many motion recordings due to trees swaying in the wind, etc.

Time Lapse Parking Mode allows your dashcam to continuously record at 1FPS (one frame per second). Videos are played back at 30FPS.

Each 1-minute Time lapse Parking Mode video covers a real-time period of 30 minutes (Time lapse Parking Mode files are marked “P” in the file list).

This mode allows to cover a period of more than 27 hours on a 16GB microSD card for a dual-channel model at the highest (Extreme) quality setting.

Additionally, when impacts are detected, the dashcam creates a buffered Event video.

Information 

Learn more about Region-based Motion Detection and Time Lapse mode from here >.

7.3 What are the advantages of Parking Mode over Normal Mode?

In Parking Mode, because it only records when something happens, your BlackVue minimizes the risks of overwriting important footage during long Parking Mode sessions. (With bigger file size due to higher resolution quality and video file from rear camera (if any) sharing into the same memory card, memory storage is always a concern especially for parking mode)

It also reduces the stress on the microSD card, which helps extend the memory card’s lifespan.

Additionally, the GPS module is turned off during Parking Mode, which reduces power consumption.

7.4 I have dual-channel dashcam. Does Parking Mode works for both cameras?

The Parking videos can be triggered by motion detected by either the front or the rear (or interior) camera.

The Event videos are triggered by vibrations detected by the accelerometer located in the front camera.

In either case, the dashcam will save videos recorded by both the front and rear camera

7.5 Can i deactivate Parking Mode?

Yes, Parking Mode can be deactivated in your camera’s settings.

In this case, the dashcam will continue recording in Normal Mode as long as it is powered, even if the vehicle is stationary for more than five minutes.

7.6 What do i need to enable Parking Mode?

By default, BlackVue dashcams come with a male cigar lighter power adapter to plug in your vehicle’s cigar socket.

On the majority of vehicles, this cigar lighter socket is not powered unless ignition is on.

To enable the parking mode, you need the following Power Solutions:

  1. Cellink Battery which is a dedicated battery pack which can be hard wired or using the cigar jack.


  2. Power Magic Pro which is a hardwiring kit that taps the power from your car battery.

    (For New Model Series; DR590X series, DR770X series and DR970X series do not need Power Magic Pro as it already built in Native Parking Mode)



  3. Hardwiring Cable for dashcam models with voltage monitoring built-in (native parking mode) that taps power from car battery.

7.7 Which mode should you choose? Motion-Impact Detection or Time Lapse?

It is up to you of course, but here are a few things to consider:

  • Small-capacity microSD card? Time lapse is your best choice, especially if you use a dual-channel dashcam.

  • Large-capacity microSD card? You can choose either mode.

  • Want audio in all circumstances? Choose Motion & Impact detection (Time lapse videos do not include audio, although the Event videos do).

  • Parked in a quiet area with little action? Motion & Impact detection is best.

  • Parked in a busy area with lots of vehicle and foot traffic? Time lapse can help.

  • Want to have a quick overview of everything that happens around your parked car? Time lapse is your friend.

  • Want to record only impact Event videos? Choose Motion & Impact detection, then turn off motion detection under Firmware settings > Sensitivity > Motion detection (Parking Mode).

7.8 What capacity of memory card is most suitable if i have Parking Mode?

Since August 2019, all our dashcam comes with default 32GB microSD card and support up to maximum of 256GB capacity. It is crucial to consider upgrading the capacity of the memory card if you have parking mode as to cover the period when you are away, for example, your daily overnight parking. To understand more about the recording hours, please refer to this link.

7.9 How to reduce power consumption while in Parking Mode?

If you normally park your car reversed-in, you may want to consider switching off the rear camera automatically when in parking mode.

You just need change the settings once, go to Settings > Firmware Settings > Basic > Recording > Rear camera recording in parking mode > OFF

With the setting to OFF, the dashcam will automatically switch off the rear camera about 5 minutes after it had switched to parking mode. The rear dashcam will be automatically switch back to on when you drive off. This will save about 30% of power consumption , which means if you are using a Cellink power pack, it could power the dashcam for a longer duration before it depletes. If your dashcam uses Power Magic Pro or hardwiring kit which taps car battery power for parking mode, this setting will also help to prolong the period of recording before it reaches the voltage threshold due to lower power consumption. Since the rear camera is off and not recording, this also save about 30% of memory space of the microSD card too.

This feature is available in DR970X series, DR770X series, DR900S series, DR900X series, DR750S series, DR750X series, DR750X PLUS series, DR750-2CH LTE and DR590X-2CH.

 
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